WEBSITE Privacy policy

This privacy notice tells you what to expect us to do with your personal information.

• Contact details

• What information we collect, use, and why

• Lawful bases and data protection rights

• Where we get personal information from

• How long we keep information

• How to complain

• Cookies

CONTACT DETAILS

Please use the details on the ‘Contact Us’ page of our website, www.fentoncivils.com. FCEL’s postal and email address, and main telephone number are listed, in addition to a website contact form.

WHAT INFORMATION WE COLLECT, USE, AND WHY

We collect or use the following information to provide services:

• Names and contact details

• Records of meetings and decisions

• Information relating to compliments or complaints

We collect or use the following information for internal marketing purposes:

• Names and contact details

• Marketing preferences

• Records of consent, where appropriate

We collect or use the following personal information for dealing with queries or complaints:

• Names and contact details

• Correspondence

LAWFUL BASES AND DATA PROTECTION RIGHTS

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.

• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.

• Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.

• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.

• Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.

• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

OUR LAWFUL BASES FOR THE COLLECTION AND USE OF YOUR DATA

Our lawful bases for collecting or using personal information to provide services are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

o We use the contact data provided only to respond to or enter into a discussion regarding queries or complaints that we receive via our website.

Our lawful bases for collecting or using personal information for marketing purposes are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

o We use the contact data provided only to respond to or enter into a discussion regarding queries or complaints that we receive via our website.

Our lawful bases for collecting or using personal information for dealing with queries or complaints are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

o We use the contact data provided only to respond to or enter into a discussion regarding queries or complaints that we receive via our website.

WHERE WE GET PERSONAL INFORMATION FROM

• Directly from you

HOW LONG WE KEEP INFORMATION

Once we’re no longer in touch or doing business together, your information will be deleted automatically and safely.

HOW TO COMPLAIN

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address: Information Commissioner’s Office,

Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline number: 0303 123 1113, Website: https://www.ico.org.uk/make-a-complaint

COOKIES

This site uses Cookies – small text files that are placed on your machine to track the way you use this website and provide anonymised statistics to third party applications like Google Analytics.

As a rule, Cookies will make your browsing experience better. However, you may prefer to disable Cookies on this site and on others, although in a few cases some of our website features may not function as a result.

The most effective way to disable Cookies is through your browser. We suggest consulting the Help section of your browser, or taking a look at the About Cookies website.

Last updated: 7 January 2025